Moving across state lines isn’t just a physical journey—it’s a complex process with many interconnected steps. Even with careful planning, unexpected damages can arise. That’s when our dedicated claims manager, Kim Woods, steps in—providing guidance, explaining your options, and helping you navigate the claims process with clarity, fairness, and expertise.
Meet Our Claims Manager: Kim Woods
Kim Woods has been with our moving company for nearly 19 years, bringing unmatched expertise in interstate move claims. She guides clients through the claims process from start to finish, reviewing documentation, communicating with all parties, and ensuring every claim aligns with the selected valuation coverage.
Outside of work, Kim is a proud mom of three—Tyler (25) and twin daughters Katlyn and Ashley (23). She’s also a Halloween and fall enthusiast, a horror movie fan, and an avid animal lover. Her combination of experience, knowledge, and empathy makes her an invaluable advocate for families navigating the claims process.
How Claims Work
Claims may involve damaged or missing household goods, high-value items, or accidental property damage during loading and unloading.
Here’s how our moving company’s claims process works:
- Select Valuation Coverage: Before your move, choose the protection level that defines our financial responsibility if loss or damage occurs.
- File a Claim: Report any damage or missing items with a written or electronic claim.
Assessment & Coordination: Our claims manager reviews the claim, arranges inspections if needed, verifies documentation, and coordinates with movers or outside providers. - Determine Liability: Your selected valuation coverage sets the standard for compensation. If All American Relocation is responsible for the damage or loss, we’ll resolve your claim according to your selected protection level.
- Claim Resolution: Depending on the situation, claims may be resolved through repair, replacement, or financial settlement.
- Dispute Options: If you disagree with the resolution, arbitration or legal action remains available.
- Transparent Communication: Throughout the process, our claims manager keeps you informed, ensuring a fair, clear, and straightforward experience.
The Claims Manager Role
Our claims manager’s work blends investigation, coordination, regulatory compliance, and customer care. When damage, loss, or unexpected issues arise, Kim oversees the process from start to finish. She assesses and investigates each claim thoroughly, verifies all critical documentation—including estimates, inventories, and Bills of Lading—and communicates with movers, drivers, and outside providers as needed. Kim determines liability for in-house claims or, in some cases, refers them to Mayflower for resolution, ensuring all necessary documentation is provided for a seamless process.
Valuation coverage only applies when the loss or damage is caused by our moving company. By staying closely involved and keeping clients informed throughout the process, the claims manager ensures that every claim is handled fairly, efficiently, and transparently.
Risk Assessment: Learning from Every Claim
Every claim is an opportunity to learn and improve. Kim analyzes each claim to identify what went wrong—whether during packing, transportation, or delivery—and evaluates how operational procedures may have contributed to the issue.
The insights gained guide updates to safety protocols, training, and best practices, helping prevent similar problems in future moves. This proactive approach ensures that our moving company’s claim process not only resolves the current issue but also strengthens the moving experience for our clients down the road.
Confidence and Peace of Mind
We know your belongings are more than just items—they’re memories, investments, and essential parts of your daily life. That’s why Kim Woods, our claims manager, personally oversees every claim, ensuring that if the unexpected happens, it’s handled promptly, responsibly, efficiently, and transparently.
When you choose our trusted moving company in Raleigh and Charlotte, NC, you can relocate with confidence. Contact us today for a personalized quote and consultation, and let our team make your interstate move smooth and secure.
