We are thrilled to announce that Mary Brosnahan has been awarded the prestigious 2025 Mayflower Heart of Quality Award from Mayflower Transit at the UniGroup Learning Conference in St. Louis, Missouri! Out of 400 companies, only 10 individuals were selected to receive this incredible honor, and Mary’s exceptional dedication to customer service and operational excellence made her a standout choice.
As a Move Coordinator at All American Relocation (AAR), Mary plays a vital role in ensuring smooth, stress-free transitions for clients. Once clients commit to their move, Mary steps in, taking charge to guide them through every stage—from planning to completion—while offering expert support along the way. Her exceptional coordination across departments and sharp problem-solving skills set her apart, ensuring that this Raleigh moving company’s process is as seamless and efficient as possible.
A Seamless Connection Between Operations, Sales, and Customers
Mary’s expertise lies in her ability to connect the dots between sales, operations, and the customer. She is the bridge that keeps all moving parts of the relocation process aligned. When clients first meet with a sales representative, they begin building a relationship based on trust and understanding. However, once Mary takes over, she becomes the face they associate with the entire move. Her personalized communication helps customers feel confident and well-informed from start to finish.
Throughout the moving process, Mary stays in close contact with clients, offering reminders and updates on their move’s progress. She keeps customers in the loop by relaying important details to both internal teams and third-party servicers, ensuring that nothing is overlooked. Whether it’s coordinating logistics, providing updates, or troubleshooting any potential issues, Mary always acts thoughtfully and with the customer’s best interests in mind.
Proactive Problem Solver and Customer Advocate
What truly sets Mary apart is her ability to solve problems before the client even knows there’s an issue. Mary works tirelessly behind the scenes, identifying potential challenges early on and finding effective solutions before they become concerns. Once a solution is in place, she then relays the issue and resolution to the client, ensuring they won’t experience unnecessary stress.
Moving can be overwhelming, but Mary’s proactive approach minimizes that burden. She anticipates challenges, tackles them swiftly, and keeps the entire process running smoothly. By handling problems quickly and efficiently, Mary ensures a smooth and supported experience from start to finish.
2025 Mayflower Heart of Quality Award Winner
Mary Brosnahan’s win of the 2025 Mayflower Heart of Quality Award is a reflection of her unwavering commitment to excellence in every relocation she coordinates for our Raleigh moving company. Mary is a true customer advocate who brings people together and ensures that their moving experience is as seamless as possible. We couldn’t be more proud of her accomplishments, and we congratulate her once again for earning this well-deserved recognition.
Please join us in congratulating Mary on this incredible achievement!
